FAQ's

When will I receive my tickets?
Generally tickets will be shipped within 4 days of your purchase unless the on hand date differs on the tickets you have chosen to purchase. The on hand dates are listed on almost all tickets now. If you do not see a date, assume that they are in hand and ready to be shipped out immediately. Tickets are almost all sent out with UPS to assure prompt delivery.

Can I ship to an address other than the billing address?
We permit this on many events, however, you may be asked to provide further identification to have the tickets shipped promptly.

How do I track my package?
You will receive the tracking number quickly after your ticket order has been accepted by the seller. This will not be the case 100% of the time. In some situations the supplier will use email, local office pickup, or will call. This will be explained to the customer upon checkout.

Can I get tickets last minute?
Yes. We will deliver up to the very time of the event. This can happen through many different channels but mainly email, local office pickup, or will call. We assure you that you can purchase at any time and will still get the same great tickets and service.

Why is my ticket printed on a piece of paper?
Many times we will provide customers with paper tickets as a more efficient means to pass the savings along to our customers. The barcodes are the same as tickets you may have seen in the past. These are 100% authentic and becoming a big part of our industry.

The section and row are not the exact same as my order?
Many times we will upgrade customers to slightly better tickets if they become available shortly after the order. This is done as a perk to doing business with OnlineCityTickets.com

Are all your tickets real?
OnlineCityTickets.com only sells 100% authentic tickets. We have sold tickets to over 20,000 different events throughout the world. We give a 100% guarantee to stand behind our outstanding service.

Ticket Information
Inventory We are a resale marketplace, not a box office or venue. Ticket prices may exceed face value. This site is not owned by ACL Live Moody Theater.
Guarantee 100% Money Back Guarantee. Tickets are authentic and will arrive before event.
Address
310 West Willie Nelson Boulevardy
Austin, TX 78704, United States
ACL Live Moody Theater
Austin City Limits Live is a venue that is known throughout the country for its intimate setting and appeal to the most popular touring performers and groups. The ACL Live moved in 2011 from the Studio 6A communications building on the University of Texas Campus to the W Hotel in downtown Austin, TX. The Austin City Limits Live box office is located on Lavaca and 2nd street. Many of the ACL live performances are replayed on the PBS network for everyone's entertainment. The new seating capacity is around 2,700. The Austin City Limits Live Moody Theater has a statue of the iconic Willie Nelson right outside its front door.

ACLLive.TheaterAustin.com is a privately owned and operated company that concentrates in the online retail of all events in the secondary ticket market. We are not affiliated with any official venue, box office, and or primary supplier. Ticket prices can be below or above face value and have a tendency to change quickly with demand. To order tickets for all ACL Live Moody Theater Austin events please call our friendly operators at anytime or follow the steps online through the checkout.